Technical support & online assistance

We value the feedback of our customers on our products. We have set up a range of different communication channels so that customers can reach our technicians for help with programming of their Pixsys devices.

Technical support Team

A member of the technical support team is available from Monday to Friday, between 09.00 nd 17.00.
Nevertheless, we kindly ask you to consult first the FAQ section on the Forum where the requested information might be already available.

Remember also that Manuals are available for download from the product pages of this website.

We invite you to contact Sales team for details and costs of the annual Technical Support Plan for Preferential Partners

My Device
RMA request

This section allows our customers to dialogue directly with Pixsys Technical service and possibly activate the RMA procedure (Return Merchandise Authorization).

Go to RMA section

Online FORUM

This space is reserved to your questions related to set-up, configuration and operating modes for all Pixsys devices.
The FAQ area summarizes the most frequent questions. You are kindly invited to consult it before posting your message.

Go to Forum

Email

You can reach Technical support team also via e-mail.

Remember that priority is given to requests posted on the Forum, so that the information is visible to other users.support@pixsys.net

Video Tutorials

Short video-manuals provide descriptions and examples about programming options by keyboard or by Memory Cards, as well as demos of the available software tools.

View them on Pixsys YouTube channel

Training Sessions

Special attention is reserved to technical trainings about the programmable systems (PLCs, HMIs). They are arranged upon request and can be focused on a specific application, as an opportunity to combine theory and practice. Contact our Sales dept. for more details.

info@pixsys.net